I purchased the ShopStore theme some time ago and haven´t had any problems in a long time.
However, today I got this message:
Thanks for using ShopStore pro, please activate Your license with email or product key. let’s activate now .
Please Enter your purchase email or product key.
licensed status : inactivate
I don´t think I´ve ever had a product key. I´ve always used the purchase eMail indicated above however it does not recognize it now.
Could you tell me what is wrong please?
Best regards and stay safe!
Hello, I sent an eMail recently in response.
No, it hasn´t been resolved. The purchase eMail is the same as my account eMail.
I have tried it multiple times (the lastest being today) and the status still shows INACTIVE
Can you please tell me what the problem is?
I haven´t seen this problem till now (actually I don´t rememeber the plugin asking me for the eMail except when I first installed it – and for a reinstall, when the site was being set up about 1-2 years ago.
Thanks for contacting us,
would please try with your payment email as a License key!
And sorry for the delayed reply.
Hello, I haven´t received a response to this. As indicated above, I did try multiple times with the PAYMENT EMAIL as LIcense Key!
It doesn´t work for some reason. So something has changed or is wrong.
I can send you my eMail if necessary via eMail – please let me know how this can be resolved.